How PS Learning gonna act today?

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Specialist

How PS Learning gonna act today?

Past two days have been extremely slow for us. We start our distance learning this morning. Fingers crossed PS has the bottleneck issue fixed....

 

curious what everyone runs across today...

14 Replies
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Specialist

Re: How PS Learning gonna act today?

Well, we are already getting the OOPS cat this morning.

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PowerSchool Champion
PowerSchool Champion

Re: How PS Learning gonna act today?

You can visit status.powerschool.com to see what is happening.

 

As you can imagine, schools, teachers and students who have PowerSchool Learning and UC Class Pages but did not use it frequently in a face-to-face teaching environment are just slamming the servers. I'm not sure PowerSchool can through enough resources at it fast enough.

Dan Morgan
Saint Mary's College High School
Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000
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Community Moderator
Community Moderator

Re: How PS Learning gonna act today?

Greetings, folks - 

 

I checked on the situation with the increased demand due to the expansion of remote learning with our team and received the following response at noon pacific:

 

"Our support team is aware of the issue and has recently fixed a bug, increased capacity and restarted the platform. It should be back up and running within the hour and the latency issues should be resolved.
 
Sorry for the inconvenience."
 
Thanks for using this important tool to keep student learning going!
 
Best - 
 
Mike Lawrence
Customer Champions

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Professional

Re: How PS Learning gonna act today?

So has performnace been fixed?

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PowerSchool Champion
PowerSchool Champion

Re: How PS Learning gonna act today?

No:

 

Update - Our dedicated team is continuing to work around the clock towards restoring normal functionality within PowerSchool Learning and Unified Classroom Class Pages. Our sincerest apologies for the disruption this has caused.
Mar 18, 17:45 PDT

Dan Morgan
Saint Mary's College High School
Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000
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PowerSchool Champion
PowerSchool Champion

Re: How PS Learning gonna act today?

Identified - Our dedicated team has been able to identify the issue and are currently working on a fix to restore normal functionality. We will provide updates as we have more information. Our sincerest apologies for the disruption this has caused.
Mar 18, 20:20 PDT

Dan Morgan
Saint Mary's College High School
Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000
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Specialist

Re: How PS Learning gonna act today?

cats....cats everywhere this morning.

Highlighted
Specialist

Re: How PS Learning gonna act today?

I know ps is working hard...but please do not change status to “monitoring” when the issue still exists. Its misleading. I have teachers that cant do anything
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Community Support Expert
Community Support Expert

Re: How PS Learning gonna act today?

Hi,

 

Thank you for expressing your concerns!

We understand the concerns over the recent PowerSchool learning and PowerSchool Unified Classroom product performance issue you may be experiencing.

We have provided communication surrounding the performance issues here.

 

We appreciate your patience while our dedicated team works to restore functionality and improve performance.



Bishal G.
PowerSchool Community Support Expert
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