Does the school need to complete Implementation within a year after a new sale?
Yes, the implementation has to be completed within the stipulated period, so that the renewal can take on time(second year of the new purchase).
Given that the customer extended the implementation period by 3 months due to internal school issues, should they be charged for 9 months instead of 12 months?
The standard process requires payment for 12 months of service. However, since the implementation was delayed by 3 months, please reach out to your implementation manager to determine the next steps.
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