Q&A: Why Am I Encountering an 'Account Not Found' Error?

[#1]

Question

Why am I encountering an 'account not found' error?

Answer

You'll encounter an 'account not found' error in one of two circumstances:

1. The email address you've input is incorrect.
   • In this case, please check the spelling of the email address and correct any typos.
2. No account was ever created under the input email address.
   • In this case, please continue with the creation of a new account.

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[#2]

Question

Why am I encountering an 'account not found' error?

Answer

You'll encounter an 'account not found' error in one of two circumstances:

1. The email address you've input is incorrect.
   • In this case, please check the spelling of the email address and correct any typos.
2. No account was ever created under the input email address.
   • In this case, please continue with the creation of a new account.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Question

Why am I encountering an 'account not found' error?

Answer

You'll encounter an 'account not found' error in one of two circumstances:

1. The email address you've input is incorrect.
   • In this case, please check the spelling of the email address and correct any typos.
2. No account was ever created under the input email address.
   • In this case, please continue with the creation of a new account.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.