Summary
If you are attempting to edit information in a field, but the field remains greyed-out, this means that the field is a Read-Only field. These fields are intended to be completed with information from your school district’s database, and thus are not able to be changed.
Read-Only fields are not typically required, so you should be able to submit your form. If there is incorrect information entered into a Read-Only field, we suggest contacting your school district directly so that they can update their database with correct information.
Audience
- Have you started a form for your student using a Snapcode?
- Is there information about your family or student already pre-populated onto your form?
- Is there incorrect information on your form you would like to change?
Solution
If you are trying to change information on a form, but there’s a gray box over that field, you will NOT be able to edit that information on the form yourself.
- If a name is misspelled
- You may submit the form as it is; then, please contact the school district directly to let them know what information needs to be updated.
- You may submit the form as it is; then, please contact the school district directly to let them know what information needs to be updated.
- If the grade or school is incorrect
- We recommend that you stop working on the form and call the school district to let them know that the student’s grade or school is incorrect.
- We recommend that you stop working on the form and call the school district to let them know that the student’s grade or school is incorrect.
- If any other piece of data is incorrect
- We'll generally recommend you go ahead and submit the form as it is; then, please contact the school district directly to let them know what information needs to be updated.
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I cannot Edit the info in my students returning school registration. I cant even submit the Registration because it says I have duplicate info. I cant erase or change anything within the registration form. So submitting isnt an option and then contacting school with updated info because I cant even submit it.