Re: Troubleshoot: Forgot Password

Psxf4p
Trainee

Re: Troubleshoot: Forgot Password

comment from the Knowledgebase Article: Troubleshoot-Forgot-Password 

 

 

I can’t remember my password and every time I try to recover it I do not receive an email I am trying to make a parent account but it is impossible.

1 Reply
KritiS
Community Support Expert
Community Support Expert

Hi @Psxf4p 

 

With PowerSchool 20.4.2, a verification link is now sent via email when a new account is created.  If you are not receiving a verification email, this is due to the customizations enabled by the district.   We recommend reaching out to your school district to report this issue.  The School or District Administrators can work with PowerSchool Support to assist you further.

 

Please let me know in case of further questions



KritiS
Community Moderator

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