Forgot Password



  • I cannot log in to my account.
  • I can’t remember the password for my account.




  • Do you have an InfoSnap account?
  • Are you seeing an error message when attempting a login?


Resolution steps


NOTE: InfoSnap will not be able to tell you your current password. We do not have the ability to see the password you have set for your account.

Forgot Email Address Image 1.PNG


  • Click the “Forgot password?” link below the “Sign In” button
  • You will have two options for recovering your password.
    • Temporary Password: Follow the step by step instructions to get a temporary password link sent to your email from (If you are using a phone number to login, use the click here link on the page to instructions specific to cell phone accounts.)
    • In case you have not received the temporary password, please check the spam/junk folders of your email address. 
    • Answer your security questions


Still Not Working


  • If you aren’t seeing the message shown above and the page just keeps reloading when you enter your login information you may be having a web browser issue. Please review the Clear Browser History, Cache, and Cookies article.

For additional support, please connect with us via Live Assist or send us an email through the following link: