error when trying to log into records

shepherdme
New Member

error when trying to log into records

Good afternoon,

When I log in and click on "records" I get the following error.

Can you help please??

 

shepherdme_0-1682451762267.png

 

1 Reply
KritiS
Community Support Expert
Community Support Expert

Hi @shepherdme 

 

I recommend clearing the cache and cookies from the browser.  To clear cache/cookies in Chrome, press CTRL+SHIFT+DELETE --> select the time range of "All Time" --> check the boxes next to "Cookies and other site data" as well as "Cached Images and Files" --> click "Clear data". Then please close down the browser and reopen to load the site. 

 

Please let us know if the issue still persists.



KritiS
Community Moderator

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