unable to reach support.powerschool.com and log in

[gesparza]

I received an email saying I have access now to launch Chat support and to create cases and get help. But I was having no access at all. I follow the instructions, I already have an account here in community support but the message " this site can't be reached" appears . Any ideas ?

[ParitoshT]

Hi @gesparza,

Good Day! Thanks for posting in the Community.

Please provide the following information for us to analyze this better and assist you further:

1. Please share the link you are using to access this page along with the steps you took to navigate to this page.

2. Please share the screenshot of the error message.

3. Also, please let us know the product you are trying to launch this chat for.

Paritosh Tyagi.
PowerSchool Community Moderator

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