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[dsheedy]

I use SFE and you recently made changes to the program requiring a new password.  in the past, teachers simply used their employee number, and a five digit code generated by SDS to access the system (this code was used for other things as well).  We would simply send them the user manual and those codes.

1.  now those codes won't work, as they require a more robust password.  Are we required to create the password in the system, then send it to the new teacher?

2.  for those of us who have changed our password, we get a pop-up box immediately asking us to 'validate our email'.  clicking on this link generates an email that is instantly invalid (as the message says too much time has passed, even though its in the first minute).  most of us just click the cancel box in the corner, but its pretty annoying to have to do this every time.  I figured you would have this figured out and a fix would be installed, but that doesn't seem to be happening.

[MuskanS]

Hi! @dsheedy 

We are working with the SmartFind Express product team to gather information around this topic.  We thank you for your patience while we update this thread.

[MuskanS]

Hi! @dsheedy 

For your first query, the users are responsible for managing their passwords.  We do not suggest admins to create passwords for the users.  

For your second query, we see that you have connected with the PowerSchool support team, I recommend working with the support team in the case and our team will work with your IT to help you turn off the blocks on the emails sent from SFE.  If you have any questions around this topic, our support team will be happy to assist you further.

[dsheedy]

this is an example of the message I am getting from teachers; 10 to 15 of them a day.

"Hello Trent,

I am not sure I am sending this to the correct person, but I am a TTOC in Golden. I am unable to get into smartfindexpress.  I have asked for a password reset, but each time I get follow the link the message is immediately, "this is no longer valid..."  Can you please help.  Since changing the password I have been blocked from using this system.  I would appreciate your help.

Thank you,

Marilyn Kelly-McArthur"

Clearly something is not working with your system.

[MuskanS]

Hi! @dsheedy 

If the users received an email timed out message, try to click/copy then paste the link from the email in the browser.  The link will also expire if an Email Security gateway/spam filter managed by the district’s IT department is checking the link or changing the URL of the link that was provided in the email from the SmartFind Express system.

I recommend contacting the district’s IT department to let them know this new email is being sent to the users from the SmartFind Express system.  District IT Department / District IT Help desk should review the following:

• The Forgot Pin Email from SmartFind Express needs to be added to the district email protection server so it is a trusted email by the district.
• The mail will be originating from @sfesubsystem.com – Review header information in the email to get more specifics if needed.
• Verify that the link in an email sent has not been changed or re-directed from the original link by the district mail protection server.
• Original email sent from the system can be viewed in SmartFind Express under System Operations > System Communication Log > Communication Type filter = “Password Reminder”