reset password/ This password reset link has been deactivated.

sslaughlin
Journeyman

reset password/ This password reset link has been deactivated.

For some reason my password doesn't work (even though it was saved and hasn't changed) and when I click to reset my password the link in the email I recieve says "This password reset link has been deactivated" when i click through to change the password. I have been on hold for 3 days trying to reach a customer service support person. I can not apply without being able to log in... desperate for some assistance... please!

 

Samantha

6 Replies
jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for reaching out in the Community!  

 

I will be happy to look into resetting your password with you!  Would you provide the PowerSchool site in which you are attempting to reset your password?



Jamie H.
Lead Community Moderator

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sslaughlin
Journeyman

I am with the Springfield Public Schools in Springfield, Missouri.

jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for providing this information!

 

Would you provide the product in which you are attempting to reset your password?  For example, PowerSchool Assessment, Unified Classroom, PowerSchool Learning, eFinancePLUS, or PowerSchool SIS.



Jamie H.
Lead Community Moderator

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sslaughlin
Journeyman

It is TalentEd.

jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for providing further information!

 

I'm sorry you are experiencing difficulties resetting your password.  I recommend reaching out to the School Administrator to review your UnifiedTalent account and assist with resetting your password.  Your School Administrator should be able to ensure your account is active and assist with the process for resetting your password.  Both you and the School Administrator can reach out to Unified Talent Support if further assistance is needed.



Jamie H.
Lead Community Moderator

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rcgarcia
Trainee

Hi, I had this same problem. The issue was that I have a password manager program that auto-fills in the password. For some reason, that was messing up what was going on. What I did was open a different browser that does not have that auto-fill function set up. then I clicked the "forgot password" thing, filled in my email and it sent me the email. Then when I clicked on the link in that email, the link worked.