I had a parent call and they are not getting emails about their child from powerschool regarding attendance or anything. Looking at the student side there is an alert that says Display of email notification has been disabled by school. However we have not disabled anything.
Can you tell me what PowerSchool product you are working with?
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Please let me know which of our PowerSchool Products you are experieincing this issue with.
If this is an issue with PowerSchool SIS, you may want to reach out to our PowerSchool SIS Technical Support Team as our SIS Support Engineers would be better equipped to assist you.
This issue was resolved in 12.1.1:
PowerSchool Admin - Email When setting a parent's access account to access data and to receive emails, on occasion the emails are not being sent. This issue is now resolved.
I just reread your initial post: go to System --> System Settings --> Email and make sure the first box says Yes.
Thank you all for your posts on this issue, and thank you for confirming the issues that you are seeing are with PowerSchool SIS.
The issue with parents not being sent the nightly emails for their students has been resolved PowerSchool version 18.104.22.168. If your PowerSchool system is self-hosted, please apply the upgrade to resolve this issue. If your system is hosted by PowerSchool's Hosting Team and your automatic upgrades are disabled, please feel free to send out a case to PowerSchool Support to request that your PowerSchool System be upgraded.
If, after upgrading to PowerSchool 22.214.171.124, your parents continue to report not being sent emails for their students, please reach out to the PowerSchool Support Team so that one of our awesome Technical Support Engineers can assist with troubleshooting the issue.