my powerschool always brings up the CK authenticator

Hobbyist

my powerschool always brings up the CK authenticator

so my powerschool always brings up the CK authenticator when i'm trying to get in but then i click on the link and brings me to the same screen 5 times then it loads powerschool

7 Replies
Community Support Expert
Community Support Expert

Re: my powerschool always brings up the CK authenticator

Hi @davisalyn12-_-,

 

Thank you for reaching out to PowerSchool Community!

 

To assist you further, could you please let us know the name of the PowerSchool Product that you are seeing this issue with?



Reshma
PowerSchool Community Support Expert

From all of us on the PowerSchool Community Team, We wish you



Hobbyist

Re: my powerschool always brings up the CK authenticator

hi @Reshma 

its on my computer an acer computer and we already took it to the company twice so idk what i should do

Hobbyist

Re: my powerschool always brings up the CK authenticator

it west shore

Community Support Expert
Community Support Expert

Re: my powerschool always brings up the CK authenticator

Hi @davisalyn12-_-,

 

Thank you for providing more information on this.

 

Would you also share the URL to the portal that you are trying to login to?  That should help us to identify if the issue is related to any of our products.



Reshma
PowerSchool Community Support Expert

From all of us on the PowerSchool Community Team, We wish you



Hobbyist

Re: my powerschool always brings up the CK authenticator

@Reshma this is the link i already logged in so i don't know if it will do the same for you

Hobbyist

Re: my powerschool always brings up the CK authenticator

Community Support Expert
Community Support Expert

Re: my powerschool always brings up the CK authenticator

Hi @davisalyn12-_-,

 

Thank you for providing this information.

 

This can be a security tool that is used by your School district.   We recommend reaching out to your School district regarding this to get further assistance.



Reshma
PowerSchool Community Support Expert

From all of us on the PowerSchool Community Team, We wish you