my powerschool always brings up the CK authenticator

[davisalyn12-_-]

so my powerschool always brings up the CK authenticator when i'm trying to get in but then i click on the link and brings me to the same screen 5 times then it loads powerschool

[Reshma]

Hi @davisalyn12-_-,

Thank you for reaching out to PowerSchool Community!

To assist you further, could you please let us know the name of the PowerSchool Product that you are seeing this issue with?

[davisalyn12-_-]

hi @Reshma 

its on my computer an acer computer and we already took it to the company twice so idk what i should do

[davisalyn12-_-]

it west shore

[Reshma]

Hi @davisalyn12-_-,

Thank you for providing more information on this.

Would you also share the URL to the portal that you are trying to login to?  That should help us to identify if the issue is related to any of our products.

[davisalyn12-_-]

@Reshma this is the link i already logged in so i don't know if it will do the same for you

[davisalyn12-_-]

https://psweb.wssd.k12.pa.us/guardian/home.html 

[Reshma · Accepted solution]

Hi @davisalyn12-_-,

Thank you for providing this information.

This can be a security tool that is used by your School district.   We recommend reaching out to your School district regarding this to get further assistance.