community case portal vs powersource

briane
Journeyman

community case portal vs powersource

When should we use the communicaty case portal vs using powersource? Powersource has more functionality right now (e.g. I can see all cases in my district) so what is the point of the case portal here?

3 Replies
Community Moderator kevins
Community Moderator

Re: community case portal vs powersource

Hi there @briane!

 

Thanks for posting in our community!

 

The biggest difference right now between the two is the layout. You can get the same info from both if you are looking for updates.

 

One difference is that you can export your case list from PowerSource which you can't do in the Case Portal.

 

I would recommend going with the Case Portal now that we have it since it is also where a lot of the other documentation resources are.

 

Hopefully that helps you in your decision making process!

 

Thanks!

-Kevin

briane
Journeyman

Re: community case portal vs powersource

So am I supposed to be able to see cases submitted by other people in my district in the case portal?

PowerSchool Team
PowerSchool Team

Re: community case portal vs powersource

Hi @briane

 

At this time, your site-wide cases can be viewed in PowerSource. We will continue to make updates to our Community case portal and share those updates here. 

 

 

JbidK
PowerSchool Community Manager