case portal

[kshankles]

I am trying to create a case in the case portal. We went live yesterday and I have two students who are showing inactive in Special Pops on their profile page yet not inactive anywhere else.  It says I am not an authorized user to access case portal.

Thanks! 

[KritiS]

Hi @kshankles 

Thank you for reaching out in the Community forum! 

Some resources and the ability to create cases through the case portal are based on the role assigned by your school or district.  This article will provide the most common reasons you may receive a message that you do not have access to the case portal. We are also reviewing your access to the case portal in the Community and will follow up with you through a case in order to protect your privacy.