Why do I not have access to an item I was sent an email with the link to view it?

[ACogan]

I was sent the link to a recording, but it says I cannot view the resource. Why not? 

[Reshma]

Hi @ACogan,

Some resources are publicly accessible on PowerSchool Community while others and the ability to contact support are available to specific roles in a district such as the role of Designated Support Contacts.

I will reach out to you through a case to discuss your access further as we strive to protect the privacy of our members in PowerSchool Community.