Where are my cases?

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ml5050
Hobbyist

Where are my cases?

My login apparently didn't come over properly. There was no login associated with my email address so I created a login but don't see any of my cases. 

 

I need help URGENTLY from support as we are going to 4.0 this friday and I've lost all access to my cases. 

 

What do I need to do to get the corrected? I can't even open a new case to get support to help me get this straightened out.

4 Replies
Community Manager
Community Manager

Re: Where are my cases?

 Hi, @ml5050

 

Thank you for posting in our Community! We are taking a look at your access to the Case Portal. I will be back in touch in a message so we can take a closer look at your account.

 

 

 

 

JbidK
PowerSchool Community Manager
stockerm
Hobbyist

Re: Where are my cases?

You may need to try support.powerschool.com instead of help.powerschool.com to find your cases.
Midge Stocker
Evanston Township High School District 202
kgarcia
Hobbyist

Re: Where are my cases?

When I go to support.powerschool.com the URL changes to help.powerschool.com.

ml5050
Hobbyist

Re: Where are my cases?

Found that for some reason, my email address got .full appended to the address when things were converted over, I'd guess. In any event, after that was corrected, I was able to get in and see my districts cases again. Thanks.