Unable to submit case

[LeeW]

Hello.  I clicked on the Unified Talent (TalentEd) Case Portal, and I received a message that I don't have access to that resources.  As the System Admin, I don't now why I wouldn't have access.  This pretty much happens every time I try to submit a case.

Thanks.

Lee Wlodarczyk

School Lane Charter School

[ParitoshT]

Hi @LeeW,

Thank you for reaching out to us in the Community, we are pleased to assist you.

Certain resources in the Community like an option to create a case via Case Portal are accessible by the Designated Support Contacts. A product admin has the privileges to make admin-level changes in the product whereas a Designated Support Contact can contact PowerSchool Technical Support on behalf of the school district and get issues addressed. Here is an article that you might want to refer to for further information on this.

I will reach out to you via a case to discuss further on your Community access.

ParitoshT

PowerSchool Community Moderator

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[LeeW]

@ParitoshT

Thank you for replying.  I am the Admin user and the designated contact for the United Talent products.  I never had an issue until the switch to the PowerSchool community.

[ParitoshT]

Hi @LeeW,

Thank you for your response. I have reached out to you through a case and will provide you the updates there.

ParitoshT

Community Moderator