Trying to re-open past case #04364054

[AudreyD]

I haven't signed in to the Community portal in a long time.  I want to make sure I've been identified as a valid contact and having the appropriate access for submitting cases for the following products:

SmartFind Express

Searchsoft

TrueNorthLogic

[JyotishkaB]

Thank you for reaching out to the PowerSchool Community for assistance!

Hi @AudreyD 

We would be happy to review your access to the required resources in the Community and will follow up with you through a case in order to protect your privacy.

This article will provide the most common reasons you may not have access to a resource.

[AudreyD]

Hi Jyotishka B.

Thank you for replying to my post.  I've read the article you referenced.  I will try to identify who my Designated Support Contacts are at my district and reach out to them to request the necessary access. 

I used to have access to create and manage cases, but that appears to have changed.  I do have an account and a verified email address.

I look forward to your follow-up.

Audrey Delio

Senior Information Analyst

Volusia County School District