Trying to re-open past case #04364054


Trying to re-open past case #04364054

I haven't signed in to the Community portal in a long time.  I want to make sure I've been identified as a valid contact and having the appropriate access for submitting cases for the following products:


SmartFind Express



2 Replies
Community Support Expert
Community Support Expert

Thank you for reaching out to the PowerSchool Community for assistance!

Hi @AudreyD 


We would be happy to review your access to the required resources in the Community and will follow up with you through a case in order to protect your privacy.


This article will provide the most common reasons you may not have access to a resource.



Jyotishka B.
Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!


Hi Jyotishka B.


Thank you for replying to my post.  I've read the article you referenced.  I will try to identify who my Designated Support Contacts are at my district and reach out to them to request the necessary access. 


I used to have access to create and manage cases, but that appears to have changed.  I do have an account and a verified email address.


I look forward to your follow-up.


Audrey Delio

Senior Information Analyst

Volusia County School District