Troubleshooting for Common Registration Issues

[joshk]

Hello everyone! 

The Community has recently seen an increase in Registration-Related posts. In order to better assist and address those inquiries, the following Registration KnowledgeBase article containing a list of FAQs has been created to better direct school-related as well as support-related issues: 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

We hope this information is beneficial, and we encourage your feedback in this thread if we can better address any further questions!

Best,

JoshK 

PowerSchool Community Admin

[shellee_brown]

I registered for an account so I may participate in a KS PowerSchool User's Group Conference Call later today (hopefully I haven't already missed it!) and when I try to click on the link to take me to the information (provided by the KS PowerSchool User's Group listserve) it takes me to a screen that says "looks like you don't have access to this resource".  How do I GET access to that resource so I can participate in the Conference Call?

[SowmyaN]

Hi @shellee_brown,

Would you please provide the link in which you are attempting to access the Kansas PowerSchool user's group conference call?

[shellee_brown]

https://help.powerschool.com/t5/PowerSchool-SIS-State-Specific/PowerSchool-SIS-Kansas-State-Reportin...

The above was the link I was given to try to attend the KS PowerSchool Users group conference call.

[AbrittyB]

Hey @shellee_brown,

Powerschool community offers a wide variety of resources such as knowledge-based articles, product-specific forums, and updates which are both informative and engaging for community members. While some resources are available for all members, there are certain forums and knowledge-based articles that are limited to Designated Support Contacts within each district.

The Community Case Portal and state-specific knowledgebase articles are only accessible by  Designated Support Contacts within the school district.

I have a thread addressing a similar issue that should provide more details on this.

Please click here.

AbrittyB

PowerSchool Community Moderator

Please give Kudos to suggestions that help you!
If the answer helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

[Zenaredia89]

I have two children that needs PowerSchool id and password and I cannot get in contact with anyone. How can I get assistance with this?

[JenLeague71]

Id try the Huntsville City Schools website or the individual schools website. I hope this helps.

[Megano1018]

I am having trouble logging in- please help for application

[MuskanS]

Hi! @Megano1018,

I am sorry to hear that you are unable to login.  To assist you further, would you please provide more information regarding which particular PowerSchool Form/Product you were unable to login to? 

[Palmonia]

Hello

1. Thanks for the resources you are sharing. i know we are all a bit overwhelmed at this time. Thank you to all those working behind the scenes, classrooms and boards

2. Has anyone reported that when adding another child the drop down box to select relationship to the child is blank?

3.  I have two children who are attending the same school (grades 5&6) but only one showed in the profile of students. Should I add him or will he be added automatically when is teacher does class update or something to the effect?

Thanks again. Keep up the fantastic work.

Palmonia

[BishalG]

Hi Palmonia,

Thank you for your words of appreciation. 

Enrollment forms are created according to the specifications shared by the school district, which means they vary across school districts.  However, we have seen reports from some users of certain districts facing difficulty with the relationship to student drop-down.

A workaround that has worked for some of our members was to try removing the contact and re-adding the contact information.  You can find more information described by one of our community members on this thread.

If you continue to face an issue when selecting an option from the Relationship to student field drop-down, please reach out to the school district to report the issue and the district can work with PowerSchool support towards a solution.

To answer your third question, would you please help us understand if you are trying to add your second child to the Parent Portal or Home Access Center or your Enrollment account?

[jessanderson]

 I have created an account to enable a district user to access training opportunities from PowerSource.  I create the account yesterday, the user recieved the activation email, activiated it via the link, but still cannot access trainings:

-when she attempts to log it, she get a message says the username or password is incorrect.  

- when I look at her access it says "awating activation" and is still yellow.

[MuskanS]

Hi! @jessanderson 

To help you further, I will reach out to you privately to gather more information, this is part of our efforts to protect the privacy of our community members.

You can view your private messages on the PowerSchool Community by selecting the envelope on the top right corner of any page, to the right of your avatar.  When a new message appears, you will see a number one symbol enclosed in a dark red circle on the envelope.

[amarra]

Hello! I am a new member to the community and I am trying to access an article (eFinance Plus Release Notes) for my job but I am receiving an error message stating "hmmm, it looks like you don't have access" and it directed me here. How do I get access to it? Thank you in advance!

[SowmyaN]

Hi @amarra 

In Community, we have a similar thread addressing how to gain access to view resources. I recommend reviewing the thread for resolution.

Access to Community Resources.

[ashishkumarji]

Some common holds are academic suspension, missing immunizations, unpaid balance, missing transcript, etc. Some courses are set up so that the instructor can monitor exactly who enrolls in the class. These courses require special permission from the instructor/department in order to enroll.

[JyotishkaB]

Hi @parkersandra2001

Thank you for reaching out in the Community! 

If you are not able to access your Parent Portal account, you can try to log in again by clearing the caches and cookies. If you fail, you can click on the forgot password button and try to reset your password following the steps mentioned in this article: Reset Password. If you do not receive the temporary password, I recommend connecting with our Enrollment Support team to review your account details, using this direct link.

Since the Parent Portal accounts are managed and handled at the school district, you can also try reaching out to the admin at your school district who should be able to work with our support teams to get this resolved. 

[IC8]

Hi, the issue I have with registration is that for some participants the register button doesn't show. How can I solve the issue?

Thanks

[SAFFIYAT]

Hi, @IC8,

Thank you for reaching out!

Please provide a snapshot of the registration form where the option isn't available without personally identifiable information such as student name or ID.

Saffiya Tasneem

Community Moderator.

Remember to give Kudos to suggestions that help you, If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

[IC8]

Hi 

Here is the snapshot.

[JyotishkaB]

Hi @IC8 

Sometimes when users are already registered for a section they are unable to see the register button when trying to enroll for another section. This is because they are still in "registered" status, which prevents them from seeing the registering.

We recommend that you reach out to the course admin in the district with your query and he should be able to provide you with the exact reason.

[jmcalder]

I am having the same issue with accessing the recorded webinar from a few weeks ago.  When I sign in, I get the "Hmm, it doesn't look like you have access" message.  Here is the link to the webinar: https://bananatag.powerschool.com/h/dm5R0jzz?url=https://help.powerschool.com/t5/Performance-Matters...

Can someone help?  I'm concerned that if this happened to this link, it will happen with subsequent ones.  Thanks!