Troubleshooting for Common Registration Issues

[joshk]

Hello everyone! 

The Community has recently seen an increase in Registration-Related posts. In order to better assist and address those inquiries, the following Registration KnowledgeBase article containing a list of FAQs has been created to better direct school-related as well as support-related issues: 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

We hope this information is beneficial, and we encourage your feedback in this thread if we can better address any further questions!

Best,

JoshK 

PowerSchool Community Admin

[JenLeague71]

Even though I filled in the following field:

Place where your child receives dental care

I am still getting a red flag so my form will not send. I have been trying since March 12, 2019 to complete this form!!

I'm beyond aggravated and frustrated. I have all the information filled out but the system is not accepting my form!

[PS_AM1 · Accepted solution]

Hi @JenLeague71,

Thank you for reaching out for assistance through the Community!  I will follow up with you through a direct message to assist you further.

[JenLeague71]

thank you so much. I just don't get it and want to get his registration done.

[PS_AM1]

Hi @JenLeague71,

I understand and I am happy to help!

[Megano1018]

I am having trouble logging in for application-

[Megano1018]

I have created an account, it says that username is not existing and when I try to create a new account it says I have an account already with that information and it will not allow me to reset my password

[MuskanS]

Hi! @Megano1018,

If you already have an account and do not remember the username, I recommend reviewing the article on Forgot Username that should help you in logging into your account.  I also suggest reviewing the articles listed below to confirm the email address associated with your Enrollment account and resetting your password.

Forgot email address

Forgot password

[robbielyonswinfo681]

solved it:)

[gclappp]

I am getting an error message, even though I registered.

[jcordner]

I am a new member to the community and I am trying to access an article. I received an error meesage stating "Hmmm, it looks like you don't have access". How do I get access to it?

[PS_AM1]

Hi @jcordner,

Thank you for reaching out for assistance through the Community!  I will reach out to through a direct message to discuss your access.

[MelissaM35]

I am having the same issue with my access. 

[BishalG]

Hi Melissa,

Thank you for reaching out.

We have responded to your existing thread linked here.  Please respond on the thread to help us troubleshoot further.

[vkrushel]

I am also getting the same error message.

[ParitoshT]

Hi @vkrushel,

Please share the link to the Community resource that you are unable to access for us to troubleshoot this further.

ParitoshT

Community Moderator 

[DanM3]

Just an observation, but there should be a totally separate forum for PowerSchool Enrollment/Registration users (who are ALL parents!) Neither us as school users or them as parents should have to wade through topics that do not pertain to us individually. Also it presents a possible security risk when talking about specific SIS related issues.

[jamiem7]

Thank you for your feedback!  

The Community currently has a forum titled Enrollment: Family Support.  The Enrollment Family Support forum is a discussion forum for all parents and students that have questions with the Enrollment product.  The forum titled Enrollment: Administrator Support is a forum created for administrators of Enrollment Signature.

The Community forum was created to allow customers to post any question they may have regarding the PowerSchool Community site.  We have seen the Community forum used for customers that do not have the limited access to product pages and we try to assist with all questions that come into the Community.

[MichelleSkubal]

when I try to go to the forum for Enrollment Admin, it I do not have access to this resource.   How can I get access?  Thank you!!!

[SowmyaN]

Hi @MichelleSkubal 

To avoid sharing any personally identifiable information, I have reached out to you through private chat to troubleshoot the access issue further. The private chat option could be identified as the envelope icon located beside your avatar on the top right-hand side corner of any page in the Community.

[alcaparros2021]

I am in the same situation.  How do we fix this?