Troubleshooting for Common Registration Issues

[joshk]

Hello everyone! 

The Community has recently seen an increase in Registration-Related posts. In order to better assist and address those inquiries, the following Registration KnowledgeBase article containing a list of FAQs has been created to better direct school-related as well as support-related issues: 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

We hope this information is beneficial, and we encourage your feedback in this thread if we can better address any further questions!

Best,

JoshK 

PowerSchool Community Admin

[JenLeague71]

Even though I filled in the following field:

Place where your child receives dental care

I am still getting a red flag so my form will not send. I have been trying since March 12, 2019 to complete this form!!

I'm beyond aggravated and frustrated. I have all the information filled out but the system is not accepting my form!

[PS_AM1 · Accepted solution]

Hi @JenLeague71,

Thank you for reaching out for assistance through the Community!  I will follow up with you through a direct message to assist you further.

[JenLeague71]

thank you so much. I just don't get it and want to get his registration done.

[PS_AM1]

Hi @JenLeague71,

I understand and I am happy to help!

[Megano1018]

I am having trouble logging in for application-

[Megano1018]

I have created an account, it says that username is not existing and when I try to create a new account it says I have an account already with that information and it will not allow me to reset my password

[MuskanS]

Hi! @Megano1018,

If you already have an account and do not remember the username, I recommend reviewing the article on Forgot Username that should help you in logging into your account.  I also suggest reviewing the articles listed below to confirm the email address associated with your Enrollment account and resetting your password.

Forgot email address

Forgot password

[robbielyonswinfo681]

solved it:)

[Woods71alidonnell]

Need help resetting password 

[JyotishkaB]

Hi @Woods71alidonnell

To assist you further, would you please confirm if are you trying to reset the password for your Enrollment account or your SIS Parent Portal account?

[lilant27432]

My son is a returning student and I am trying to register him but it keep saying in PowerSchool when I hit returning student button that there is a problem with the sign in process every time I need help

[JyotishkaB]

Hi @lilant27432

This could be an issue with the district's server when parents log in to the parent portal. Would you please try to clear the cache and cookies or change your browser and check if you are able to access the form?

If you still face the same error message, I would recommend connecting with the Enrollment family support team who should be able to assist you further with the same. 

[lilant27432]

Thanks

[gclappp]

I am getting an error message, even though I registered.

[jcordner]

I am a new member to the community and I am trying to access an article. I received an error meesage stating "Hmmm, it looks like you don't have access". How do I get access to it?

[PS_AM1]

Hi @jcordner,

Thank you for reaching out for assistance through the Community!  I will reach out to through a direct message to discuss your access.

[MelissaM35]

I am having the same issue with my access. 

[BishalG]

Hi Melissa,

Thank you for reaching out.

We have responded to your existing thread linked here.  Please respond on the thread to help us troubleshoot further.

[vkrushel]

I am also getting the same error message.

[ParitoshT]

Hi @vkrushel,

Please share the link to the Community resource that you are unable to access for us to troubleshoot this further.

ParitoshT

Community Moderator