Troubleshooting for Common Registration Issues

[joshk]

Hello everyone! 

The Community has recently seen an increase in Registration-Related posts. In order to better assist and address those inquiries, the following Registration KnowledgeBase article containing a list of FAQs has been created to better direct school-related as well as support-related issues: 

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

We hope this information is beneficial, and we encourage your feedback in this thread if we can better address any further questions!

Best,

JoshK 

PowerSchool Community Admin

[DanM3]

Just an observation, but there should be a totally separate forum for PowerSchool Enrollment/Registration users (who are ALL parents!) Neither us as school users or them as parents should have to wade through topics that do not pertain to us individually. Also it presents a possible security risk when talking about specific SIS related issues.

[jamiem7]

Thank you for your feedback!  

The Community currently has a forum titled Enrollment: Family Support.  The Enrollment Family Support forum is a discussion forum for all parents and students that have questions with the Enrollment product.  The forum titled Enrollment: Administrator Support is a forum created for administrators of Enrollment Signature.

The Community forum was created to allow customers to post any question they may have regarding the PowerSchool Community site.  We have seen the Community forum used for customers that do not have the limited access to product pages and we try to assist with all questions that come into the Community.

[MichelleSkubal]

when I try to go to the forum for Enrollment Admin, it I do not have access to this resource.   How can I get access?  Thank you!!!

[SowmyaN]

Hi @MichelleSkubal 

To avoid sharing any personally identifiable information, I have reached out to you through private chat to troubleshoot the access issue further. The private chat option could be identified as the envelope icon located beside your avatar on the top right-hand side corner of any page in the Community.

[alcaparros2021]

I am in the same situation.  How do we fix this?

[MuskanS]

Hi! @alcaparros2021 

I'll be happy to look into your access level.  To assist you further, would you please provide the link to the resource that you are trying to access in the Community?

[yvonnemagala]

Hello, I am getting a little frustrated when it comes to PS Registration Essentials.  I call the regular support telephone number and even though I follow the prompts to speak to someone about PS Registration, I end up getting transferred 3-5 times to the "correct" person. If I click on the prompt for PSR and the support member has no working knowlege of it, why is it prompting me in the first place?  Was on the phone 1 hour and was transferred 4 times....

[jamiem7]

Thank you for reaching out in the Community!

I apologize for your experience connecting with Registration Essentials Support.  The Registration Support Team is available for parents and students with the Registration Signature product.  Admin Support with Registration Signature and Registration Essentials is Supported through PowerSchool Student Information System (SIS) Support.  A case can be created by reaching out to PowerSchool SIS Support by phone, Live Chat, and in the case portal.  

[jjd]

Good Afternoon,

I just registered to create a new account to get access to articles through the PowerSchool Community. I am going through the Prepare to Build training right now and the trainer sent a link to an article but it says that I do not have access to it. I receive this message:

"Hmm, it looks like you don't have access to this resource"

How can I get access to be able to see the build and load checklist article?

Thanks!

[parkersandra2001]

I just took my email off by mistake. I still want emails for poweschool

[mbk]

I'm unable to access an article sent to me by our PS trainer.  This was the link that he sent us: https://help.powerschool.com/t5/PowerSchool-SIS-Knowledge-Base/PowerScheduler-Checklist-Build-and-Lo...

I get an error that states, "

Hmm, it looks like you don't have access to this resource

[MuskanS]

Hi @mbk , @jjd ,

Thank you for reaching out for assistance to the PowerSchool Community!

We are happy to help you with access to the PowerSchool Student Infomation System article. We strive to protect the user's personal information and to make sure that no private information is shared on the PowerSchool Community. I will follow up with you over a Private message.

[xwen]

Same issue here.

When clicking to open a link that our SIS project manager shared with us, we receive the message that we don't have the access right, please advise, thanks.

[MuskanS]

Hi @xwen,

Thank you for reaching out for assistance on the PowerSchool Community!

If there has been a long-time period of inactivity within the PowerSchool Community site, you may have been automatically logged out of the Community.  Due to this, you may not be accessing the article with your Community account, but as a user that has not logged into the Community.  Would you mind logging out of the PowerSchool Community and logging in again to see if you are able to successfully access the article? 

Would you please provide us the link to the article that you are trying to access so that we can troubleshoot the issue and assist you further?

[jamiedanserereau]

I get this same message when I try to access some files...can you please help?

[ParitoshT]

Hi @jamiedanserereau,

Please share the link to the resource that you are trying to access in the Community for us to troubleshoot this further and assist you.

ParitoshT

Community Moderator 

[jamiedanserereau]

https://help.powerschool.com/t5/PowerSchool-SIS-Administrator/Getting-Started-with-Student-Contacts/...

That's one but there have been others

[ParitoshT]

Hi @jamiedanserereau,

Thank you for your response.

Certain resources in the Community are open for all members while others are restricted to the users with access as Designated Support Contact. I will reach out to you through a case to discuss further on your Community access.

ParitoshT

Community Moderator 

[kdixon]

I'm receiving this same message when I try and sign up for the: 

2022 Enrollment Webinar Series. 

[JyotishkaB]

Hi @kdixon

To be able to access and register the 2022 Enrollment Webinar Series, you would want to reach out to your district and verify if your district has purchased PowerSchool Enrollment as a PowerSchool product. 

[parkersandra2001]

Please give me my access back