This password reset link has been deactivated. - TalentEd

jsolis
Recruit

This password reset link has been deactivated. - TalentEd

We are having reports of users who get the following message after clicking on the reset password email link sent to them. "This password reset link has been deactivated." Is there something we must do to allow for users to reset their passwords?

 

9 Replies
PS_AM1
Veteran

Hi @jsolis,

 

Thank you for reaching out for assistance through the Community!  I reached out to the product support team and will follow up with you as soon as I have more information.  

 

Stay tuned!



Angelam7
PowerSchool Community Moderator

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scook32
New Member

Hello,

 

I am trying to apply for a position and I am getting the same error message. what do I need to do so I can get my password reset?

PS_AM1
Veteran

Hi @jsolis,

 

I see you created a case with support regarding the password link deactivation issue.  The support team is looking into this and will follow up with you as soon as they have more information.  In the meantime, if you have additional questions, please let me know and I will be happy to help.



Angelam7
PowerSchool Community Moderator

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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
clavigne
Recruit

Hi there,

Is there an answer to this yet?  I've been getting this message for two weeks now and really need to move forward with applying for an internal position.  I appreciate your help. 

AngelaM8
Hobbyist

Hi,

 

Did you receive a resolution to this issue? We have jobs closing daily and applicants (external) unable to apply because they cannot proceed with forgot password protocol.

 

Any information you can share is greatly appreciated.

 

Angela Msoes

HR Officer

Cheney Public Schools 

jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for responding to the post!

 

It appears the user may have been able to reset his or her password after clearing the cache within the browser and choosing to have a password reset link sent again.  I recommend clearing your cache then walking through the password reset process again.

 

Here is a link that will walk through the steps of clearing the cache in the most common browsers.



Jamie H.
Lead Community Moderator

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Prenfro
Trainee

I have cleared the Cache and all browsing history and still get this message. I can't even log in to start to apply for a job

MuskanS
Community Support Expert
Community Support Expert

Hi! @Prenfro 

 

The error about the deactivated link is due to your district IT blocking the link to go through.  It is very common to have external emails scanned for links and the protection software to access the links to check for safety.  I recommend reaching out to the IT  who should be able to 'white list' emails from the PowerSchool domain.  This would allow external emails to still have the one-time reset link available.


Muskan Sehar

PowerSchool Community Moderator


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Community Moderator
rcgarcia
Trainee

Hi, I had this same problem and it turned out that it was because I have a password manager program that auto-fills in the password. That was messing up what was going on. What I did was open a different browser that does not have that auto-fill function set up. then I clicked the "forgot password" thing, filled in my email and it sent me the email. Then when I clicked on the link in that email, the link worked.