Support Requested | HTTP Status 500 (java.lang.NullPointerException)

[dmshields]

This HTTP Status 500 error code keeps showing up for a teacher when they try to log in to Power Teacher. As a temporary solve they empty the cache on Chrome, yet the error message returns upon the next visit. It is a work stoppage. Does anyone have a more permanent long-term solve for this error? Would this teacher be able to solve this error on their own or do they need specific tech support? Any suggestions would be appreciated. Thanks!

HTTP Status 500 -

Type: Exception Report

Description: The server encountered an internal error that prevented it from fulfilling this request

Exception: java.lang.NullPointerException

Note: The full stack trace of the root cause is available in the Apache Tomcat/7.0.82_logs.

[BishalG]

Hi,

The "HTTP Status 500 – Unexpected exception occurred: java.lang.NullPointerException" error can be caused due to various reasons which include data issues on the district's end.  I recommend connecting with the district's Designated Support Contact to seek help resolve the issue.  The PowerSchool Designated Support Contact should reach out to the PowerSchool SIS Support Team if further assistance is needed.

[dmshields]

Thanks for your reply. I'll try that.

[angelcartagena]

Following - I found myself having the same problem. 

Did you figure it out? Any idea how to solve this?

Thanks in advance. 

[Reshma]

Hi @angelcartagena,

This should be addressed by the PowerSchool SIS support team to troubleshoot the issue.  We recommend connecting with the Designated Support Contacts within your school district to help you further in contacting the SIS support team and resolve the issue for you.