Student test support

[fmorton]

This student is getting an error message when she tries to log in using her ID number.

She is found in Performance Matters and we can see that a test is assigned to her.  When she logs in, she gets this error message.

[SowmyaN]

Hi @fmorton 

Thank you for reaching out for assistance through PowerSchool Community!

I see that you were able to connect with the Performace Matters Support team for assistance. I recommend continuing to work with the team in the case since our support engineers can take a closer look at the issue student is facing and provide you updates via the case.