This student is getting an error message when she tries to log in using her ID number.
She is found in Performance Matters and we can see that a test is assigned to her. When she logs in, she gets this error message.
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I see that you were able to connect with the Performace Matters Support team for assistance. I recommend continuing to work with the team in the case since our support engineers can take a closer look at the issue student is facing and provide you updates via the case.