Student Locked out account

[williamsp]

Student has been locked out account. See image below.

[benjamin]

This contains student PII and you should delete it.

[benjamin]

Thank you, mods!

[Reshma]

Hi @williamsp,

Thank you for reaching out to PowerSchool Community!

To assist you further, would you please let us know the name of the PowerSchool Product in which the student is being locked out?

[benjamin]

I have no idea. You should check with the OP.

[Reshma]

Hi @benjamin,

I truly apologize for tagging you instead of Williams.  We have figured out the product as PeopleAdmin.  

Have a great day and Happy PowerSchooling!

[williamsp · Accepted solution]

Not sure of the product. It is our Career page where students can log in using their log in credentials and apply for job opportunities. 

Here is the link:

The New School Job Site | Home

[DanM3]

Also for security reasons, this should be posted to the PowerSchool SIS Admin forum and not a general public forum.

[MuskanS]

Hi! @williamsp 

After several incorrect login attempts (a correct username and incorrect password are entered), the user's account will be locked.  We recommend reaching out to the Human Resource department, where an admin-level user should be able to unlock the account.

[MDavis1]

@williamsp We'll create a case and reach out to you with more information about unlocking applicant accounts.  Thanks!

[williamsp]

Thanks so much for your help. 

Looking forward to hearing back.