Schoology iOS App "Unable to launch app, there was no valid return URL found"

[michaelwisser]

Hello PowerSchool Community,

Hope all of you are having a good day. I wanted to put out this community post to see if anyone had the solution to this issue my school district is experiencing regarding the Schoology app (updated to the latest version). 

The students try signing in through the normal method (input School District, choose to sign in through Google SSO) but it does not proceed to the app, it opens the web version through the Safari window it brings up with the message “Unable to launch app, there was no valid return URL found. Please report this to the app developer”. Then closing the app returns a log-in error "An error has occurred, please try again". The sign in seems to work since the account is accurate and correct, but the app itself is experiencing issues. 

Schoology still works through Chrome and Safari on iOS which is to be expected since the service is not down. All iPads are on 15.2.1 at minimum with one or two that I've seen still having the issue on 15.3. Students that do not sign out and stay logged in can still use the app fine, it when either they are force signed out by the system or choose to sign out and sign back in that this issue pops up. Any help with this is appreciated! 

[NinaRi]

Hello @michaelwisser,

Thank you for posting in the PowerSchool Community! Our colleagues were able to replicate this issue on the Schoology iOS app. Therefore, they have reported this behavior to the Schoology Engineering Team for further investigation. 

In this case, we recommend submitting a ticket with the Schoology Support Team here. This way you can be notified on any updates and review the progress as they continue to investigate and work towards a resolution. 

In the meantime, you can use the workaround, of accessing Schoology via the mobile web browser instead of the app. 

Please let us know if you have any more questions. We will be more than happy to assist you!

[michaelwisser]

Thank you for the help! I've spoken with students regarding using it through Chrome on iOS in the meantime. 

My superior who is the support contact with Schoology I believe put in a ticket and was told it was something with the Product Engineering team. For anyone else experiencing this issue I'll update this thread when it is resolved on my end. 

[akldsajdklaskldlkas]

I think it has something to do with SSO only, the normal Schoology account sign in I believe will work normally 

[michaelwisser]

Yeah we reached the same conclusion too. Our district put in a ticket with them and last I heard from my boss it was being worked on urgently by their Product Engineering team. Hopefully that means a patch or something comes out this week. 

We were able to find a way to submit assignments without the app on iPads which was the only snag for the students and teachers. Its more steps than it was before but it is a workaround. 

[michaelwisser · Accepted solution]

Good morning community members,

Just wanted to report it to everyone that the issue seems to be resolved at this point. Considering there is no new app version for iPadOS I assume it was an issue with their servers. Very happy that it is fixed now (as are the teachers and students). Have a good day!

[NinaRi]

Hello all,

Thank you for reaching out in the PowerSchool Community!  The Schoology engineering team is aware of this issue and continuing to work towards a resolution. Once a fix is released, they will notify all users who submitted a ticket  to the Schoology Help Desk for this issue.

Also, here's a Help Guide  in the Schoology Community that provides more insight on how Schoology prioritzes defects. 

Please let us know if you have any more questions or need further assistance. We will be more than happy to help! 

[akldsajdklaskldlkas]

Facing the same problem, opened a ticket one week ago nothing happened, no useful tips or reply..
even the browser on iOS has problem and doesn't function as intended