Have there been any reported issues of no network connection with Scanview? I have attempted to scan bubble sheets since yesterday and they are not populating in Scanview. This morning I turned off the machine and turned it back on to reboot it but when scanning one sheet as a trial, nothing is populating.
I am having the same problem. I also had this problem yesterday, but clearing my browser history seemed to fix it. However today I am back to scans not loading. When I open Scanview I don't see any scans since 10/7, and there have been plenty since then. I have tried in both Chrome and Explorer. Explorer did work for me briefly, maybe try changing browsers.
Thank you for the suggestion to clear my browser. I'll try that but if I am not the only one who is experiencing this issue, I am concerned that this issue could be with the Performance Matters network connection. I have also contacted our IT department to make certain the connection loss is not on our end.
Thank you for contacting Performance Matters. We did have an issue this morning with no scans displaying but it has been fixed. All scans should be displaying correctly.
The issue did not last that long. They found out it was not working and got it fixed pretty quickly. Which is probably why they did not post it on the status page. I will remind them to post to the status page the next time. I apologize.
There is not a problem at this time that I am aware of. I just logged in and moved around to a couple of different districts and did not get timed out. If the problem perisists can you put in a case so we can better help you?