Returning Student Registration error

[malwgalvan]

Hi, My son is currently enrolled at  Whistone Elementary, the next year he is going to Leander Middle School, I am trying to fill out Returning Student Registration, but when I fill his DOB I get an unexpected error message:

An unexpected problem has occurred. The problem has been logged and our technical support team will look into it. We are sorry for any inconvenience. Thank you for your patience. 

Could you please fix it? Thanks

[malwgalvan]

hi again, now I am getting another error: 

Record not ready to be started. The matching roster record in PowerSchool Enrollment (student ID: 952084) is not yet ready to be started.

[jeannetteljohnson]

Your school hasn't set his record yet to be registered by officially going through the notifying process. Please check with the school.