Registration

Community Moderator MichelleB
Community Moderator

Re: Unable to register child

Hi @ksmash75

 

Thank you for your post. Have you tried the suggestions Josh posted earlier in this thread to speak to the School District to confirm the registration is currently open, and if need to be escalate your specific issue to PowerSchool Support so that they can further troubleshoot the issue?  Please give these steps a try, if you haven't.  We would love to hear back what the issue / resolution ended up being. 

 

Warm regards,

 

 


Michelle B
PowerSchool Community Moderator

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ksmash75
Padawan

Re: Unable to register child

Thank you for responding, I'm sorry for just getting back to you. I am having trouble putting my information into the app. Would you be able to help me.
PowerSchool Team
PowerSchool Team

Re: Unable to register child

Good Afternoon @ksmash75!

 

Thank you for your post! If you are able to see your data in the Parent Portal but not in the mobile app, there may be a few factors at play. One thing you can try is to force a sync. To perform a force sync:

1.    Place your finger near the top of the white part of the screen (not the very top) and swipe down
2.    When you swipe your finger, it should start the sync process with the server.

Please wait up to a few minutes for this to complete. You will know that the sync process has completed when the Loading bar has vanished. 

 

If this does not work, uninstalling and reinstalling the mobile app with the latest version may assist with populating data. If no data appears to display, you will want to both report that issue to your school and submit a case with mobile support through the app itself.

 

Best,

JoshK

PowerSchool Community Admin

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CamilleB1
Novice

Re: Unable to register child

how do i register my other child

Camille Bolton
PowerSchool Team
PowerSchool Team

Re: Unable to register child

Good Afternoon @CamilleB1!

 

Thank you for taking time to post to this thread. The registration process should be the same for multiple students. If you have any questions about adding a second student, you will want to reach out to your school for assistance.

 

If you can see both students through the web portal but not through the mobile app, try uninstalling the mobile app and then reinstalling it with the most recent version. That should sync any new data that the district is sending over. In the event the district is unable to assist, they should be able to direct you to Support as needed!

 

Best,

JoshK

PowerSchool Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Isabel1904
Padawan

date of birth

Everytime i complete the date birth information i get an error even though im following the recommended format. Can you help? Thank you

Community Moderator ScottS
Community Moderator

Re: date of birth

Hi @Isabel1904

 

Thank you for your post in the PowerSchool Community. I'd like to verify that this post is in the correct product forum. Are you entering the birthdate into a form for SchoolRecs, InfoSnap, or PowerSchool Registration by any chance?


Scott S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Isabel1904
Padawan

Re: date of birth

For registration (its for the application prcess)

Community Moderator ScottS
Community Moderator

Re: date of birth

Hi @Isabel1904,

 

Thank you for confirming this was with PowerSchool Registration. With PowerSchool Registration, when you get an error message that the date of birth is incorrect, you will need to reach out to your school district in order to correct the date of birth in their Student Information System. Once they correct the date on their end, it should work correctly for you on the registration form.


Scott S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Isabel1904
Padawan

Re: date of birth

But he is not a student yet. It in an application form in the asf .com. Sorry because it was not in powerhouse