Registration

Community Support Expert joshk
Community Support Expert

Re: Unable to register child

Good Afternoon @CurtisCrew3!

 

Thank you for your post. I will be reaching out to via private message to better assist you momentarily.

 

Best,

 

JoshK

PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
caseyjohnson7
Novice

Re: Unable to register child

I believe I am having the same issues.  What is the fix?

Community Support Expert joshk
Community Support Expert

Re: Unable to register child

Good morning @caseyjohnson7!

 

If the Registration link is broken and does not redirect you to the school's actual Registration page, you will want to reach out to the district to have them reconfigure their URL so it redirects to the right form. If you are redirected to a form page and it is showing that the form is currently closed, the district may not have opened the Registration site up just yet. In that case, you will want to reach out to the district to verify that the forms are ready for parents to fill out and submit and they should be able to make them available to you. 

 

Additionally, should you continue to have difficulty with access and if the district is able to verify the forms are available, we recommend reaching out to Registration Support. One of the reps there should be able to better determine the availability of the district's registration forms in your area and better direct you on how to access it successfully!

 

Best,

JoshK

PowerSchool Community Administrator

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
ksmash75
Padawan

Re: Unable to register child

I am also having issues with registering my child.

 

Community Support Expert MichelleB
Community Support Expert

Re: Unable to register child

Hi @ksmash75

 

Thank you for your post. Have you tried the suggestions Josh posted earlier in this thread to speak to the School District to confirm the registration is currently open, and if need to be escalate your specific issue to PowerSchool Support so that they can further troubleshoot the issue?  Please give these steps a try, if you haven't.  We would love to hear back what the issue / resolution ended up being. 

 

Warm regards,

 

 


Michelle B
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
ksmash75
Padawan

Re: Unable to register child

Thank you for responding, I'm sorry for just getting back to you. I am having trouble putting my information into the app. Would you be able to help me.
Community Support Expert joshk
Community Support Expert

Re: Unable to register child

Good Afternoon @ksmash75!

 

Thank you for your post! If you are able to see your data in the Parent Portal but not in the mobile app, there may be a few factors at play. One thing you can try is to force a sync. To perform a force sync:

1.    Place your finger near the top of the white part of the screen (not the very top) and swipe down
2.    When you swipe your finger, it should start the sync process with the server.

Please wait up to a few minutes for this to complete. You will know that the sync process has completed when the Loading bar has vanished. 

 

If this does not work, uninstalling and reinstalling the mobile app with the latest version may assist with populating data. If no data appears to display, you will want to both report that issue to your school and submit a case with mobile support through the app itself.

 

Best,

JoshK

PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
CamilleB1
Novice

Re: Unable to register child

how do i register my other child

Camille Bolton
Community Support Expert joshk
Community Support Expert

Re: Unable to register child

Good Afternoon @CamilleB1!

 

Thank you for taking time to post to this thread. The registration process should be the same for multiple students. If you have any questions about adding a second student, you will want to reach out to your school for assistance.

 

If you can see both students through the web portal but not through the mobile app, try uninstalling the mobile app and then reinstalling it with the most recent version. That should sync any new data that the district is sending over. In the event the district is unable to assist, they should be able to direct you to Support as needed!

 

Best,

JoshK

PowerSchool Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Community Support Expert joshk
Community Support Expert

Re: Registration

Good morning @jackiann!

 

Thank you for your post! Depending on how the district set up phone number formatting, it may be set so the users have to use a specific format for a phone number. In this type of instance, usually, the error is that the entered number is outside of the prescribed format set up by the district. If you are a parent filling out the form for your child, you will want to alert your school district so that they can correct any errors in the field so that the form can be successfully submitted.

 

Best,

JoshK PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!