Registration

[Cketchum]

I am having the same issue.. really frustrating!

[jbidk]

Hi @Cketchum and @patty2018, 

Thank you for posting in our Community and for sharing that you were having a frustrating experience with this. We created a resource on how best to handle the most common registration issues:

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

If the issue is not resolved, you may want to use the information in the article above to start a support request. Our team can work with you and the school to take a closer look at the issues you are seeing.

Please let us know if we can continue to help.

[lava]

Hello, 

I have been trying to login to the infosnap new student registration portal today to no avail. Choosing forgot password results in a blank email being sent with no password reset link. The security questions too are not being accepted.

Please help!!

Thanks,

Lavanya

[jbidk]

Hi @lava, 

Thank you for posting in our Community! We have reached out to our support team and started a request on your behalf. They will be reaching out by email to work with you directly on this. Please be on the lookout for those communications.

Additionally, we have created a resource for any additional questions you may have. We hope you'll find this helpful:

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

Please let us know if we can continue to help!

[Kymbrlye]

The drop down says "PLEASE CONFIRM" but unable to imput an option.  Am I doing something wrong or is there a glitch?

[jbidk]

Hi @Kymbrlye, 

Thank you for reaching out in our Community! We have started a request with our support team and they will be reaching out by email to help with your request.

We have some additional resources to help with any other questions you may have:

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

Please let us know if we can continue to help.

[Justin10]

 Hello,  I have finished completed my registration forms,however,am getting a prompt that it is not yet complete on the grounds of invalid phone number format,this is preventing me from submitting, I have checked my form several times but I do not know what is wrong, please advise, Thanks .

[PS_AM1]

Hi @Justin10,

Thank you for reaching out for assistance through the Community!   I understand you are experiencing issues with the phone number on the registration forms.  I recommend deleting the current phone number that is in the field, re-entering the phone number, then selecting 'Tab' on your keyboard to go to the next field.  We recommend using Google Chrome and Mozilla Firefox as the internet browsers.  If you are still experiencing issues once you completed the steps above, I recommend reaching out to Registration Support at the following phone number (866) 434-6276 Option 1, then Option 4 for Registration.  I hope this information helps!

If you have additional questions let me know and I will be happy to help!