Good afternoon - I am available at 8:10 tomorrow morning if you are able to call me then.
Hi @ShawnB1 I think you have mistakenly commented under a KB article instead of your case. Just in case if your support case has been closed, you can comment on it to reopen it.
Hi Jyotishka B,
I do need assistance with the graduation progress page. If you can help I would appreciate it
Please let us know the issue that you are facing and we'll be pleased to assist you. I recommend reviewing these articles to help you get started.
PS 21.4: Student's Graduation Plan Progress Page
Graduation Plan Work with Students
I have students who earned credits in 8th grade at another school that the progress plan is not capturing.
Thank you for your response. There can be multiple things that we can start with checking on here
* We can check if the Credit type is populated under Stored Grades for this historical grade or if the course requirement has been met under Start Page > Student Selection > Graduation Progress
* Additionally, you might have a missing course codes for those classes or maybe an incorrect course code?
I see that you have a case with the PowerSchool SIS Support team and I would recommend continuing working with them as they will be able to get access to your system and look into it to guide you further on this issue.
They are stumped too. It has been pushed to Tier 2
Thank you for your response. Yes, the Tier 2 team will reach out to as soon as they will have an update on your issue to assist you further. Good Luck!