Let's see if we can shed some light on the situation.
First off, you shouldn't have access to the PeopleAdmin drop down. That's for our Higher Education customers. For TalentEd, you'll want to go to Product Support->Unified Talent. For Records, you'll want to go to the Onboard and Manage section. There you will find the forum specific to those types of products as well as the Knowledge Base.
Now, as for the chat. Chat should still be working inside Records. So, if you are unable to get that working, you'll need to contact our Support team. If you're talking about a different chat, just let me know, but chat in-product should go through support. If you don't have that contact info, let me know, and I'll get you squared away.
Thank you! I tried the chat from within Records, but it was not working this morning. Will try again and if I still can't get in I will contact support.
Thank you for reaching out through the Community. I will be glad to assist you further and will follow up with you through a direct message to gather more information.
Our campus also needs assistance with the transition to the PowerSchool Community. I have a few items where we need your assistance, they are as follows:
Thank you in advance for your assistance!
Thank you for reaching out through the Community. I will follow up with you through direct message so I can assist you further.
Me again. It looks like I lost the SelectSuite menu option under PeopleAdmin. Can this be added back? Thank you!!
Thank you for reaching out through the Community. I am looking into this with the support team and will follow up once I have more information.
Thank you for your patience while we worked to get you the appropriate access. You should be able to access PeopleAdmin now. If you need anything else let me know and I will be glad to help!
I also do not have the SelectSuite Option under the PeopleAdmin drop-down menu. I only see PeopleAdmin Applicant Support.