Printing in PeopleAdmin

MARGARETR6
Hobbyist

Printing in PeopleAdmin

Does any one else have repeated problems printing in TalentEd.

We have ongoing problems and it consumes way to much time trying to deal with the problems it creates.

Any suggestions would be appreciated as no one from the help desk will answer either.

14 Replies
BeckyW7
Journeyman

Yes, it is getting impossible. I have to switch from Chrome to Firefox and see which one is working at that moment. Other staff are also complaining.

AnitaM5
Hobbyist

I am having the same printing problem. It has been going on for a while.  This time of the year is about to get extremely busy.  This printing issue slows down my work day.

LuettaY
Journeyman

For several weeks now we have been trying to print applications.  It scrolls and scrolls and takes a long time to finally print.  When you use other formats it will not print the heading of the application.  Getting a bit frustrating.

KristenM7
Journeyman

Is there an update on the slowness of the print to pdf function on the Records checklist?  I tried saving a document and it took an hour and twenty minutes to open. It's becoming a serious problem.

MARGARETR6
Hobbyist

They have now posted a banner on the bottom of the site of an alternate, also more time consuming, way to print documents. If this problem had not been ongoing for months I would be feel more patient.

jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for reporting issues with difficulties with printing services!

 

The PowerSchool Development Team is aware of the issue and working to resolve the issue quickly.  While the Development Team works to resolve the issue, please use HTML prints within the blue folder to print or view an application.


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DathaR
Journeyman

I too am having trouble viewing and printing applications. As someone mentioned, this time of the year it is going to start to get very busy. I tried to print in HTML and it won't print either. I sure do hope the issue is resolved soon.

jamiem7
Lead Community Moderator
Lead Community Moderator

I'm sorry to hear you are experiencing difficulties printing in Unified Talent!

 

I have updated the Development Team to inform them of issues with HTML printing as well.  The PowerSchool Development Team is aware of the issue and working to resolve the issue quickly. 

 


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KayH1
PowerSchool Champion
PowerSchool Champion

It is generating the PDFs faster now, but they are often unprintable as generated. We tried several differnent printers and it caused basically a memory dump (printing of random characters) on each one.  We did have some success in Firefox by using the Shrink to fit Page Width option.  

jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for your update!

 

The Development team is continuing to review the printing issues experienced in Unified Talent.


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JamieM1
Recruit

Is there an update available to the printing problem in TalentEd? We are unable to print applications selecting PDF. It just scrolls and scrolls, and maybe will give an error message saying it was having issues with the data.

jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for requesting an update in the Community!

 

We're currently seeing issues reviewing the printing issue within Unified Talent. We're working hard to investigate this issue and get a resolution in place as quickly as possible.  While the Community is a great place for questions and we encourage you to continue posting in the Community for users' best practices, I recommend reaching out to Unified Talent Support to request an immediate update when the issue is resolved.


A case can be created with Unified Talent Support by hovering over Contact Support at the top of any page in the Community and choosing Case Portal. Within the New Case Portal, you will want to select the product in the product field when submitting the case.


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gwenlehman495
Recruit

We are trying to print applications using the Chrome browser and the pdf option.  The pdf file opens but when you hit print it pushes out one page with the following:

 

ERROR:  undefined

OFFENDING COMMAND : '

 

STACK:

 

-dictionary-

/CharStrings

-dictionary-

-dictionary-

/Private

-dictionary-

-dictionary-

 

Sometimes the OFFENDING COMMAND changes.  The most recent was A . Kb ,, fid

 

I have tried downloading the pdf file and opening it in Preview as I am using a Mac computer.  It prints the same error message.  However, if I choose the HTML version for printing it comes out just fine.

 

I did just this on my Windows computer using the Chrome browser (same version as my Mac) and when I click on the PDF for printing, it comes out just fine.  I did notice when I tried to download the file, it saves as an HTML even though I indicated for it to save as a pdf.

 

I don't know if any of this will help your development team but I would really like a resolution so this will work on the Mac as that is the computer my admins use.

Thanks!

ElstonS
Senior

Hi @gwenlehman495,

 

Thank you for reaching out to the PowerSchool Community! 

 

I am sorry you are facing difficulties printing applications using the Chrome browser and the pdf option in Unified Talent.

 

We have been unable to replicate this issue to allow us to further assist here. I recommend reaching out to the Designated Support Contact of your school district to look into the issue and work with the PowerSchool Unified Talent Support Team to further review the error message you are receiving.



Elston S.
PowerSchool Community Moderator
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