Powerteacher Pro session timing out

Journeyman

Powerteacher Pro session timing out

Is anyone else having this issue? Updated Java, cleared cache, cleared cookies, reset password, and tried different browsers. Can't find any information on how to fix this! It is not for all teachers just a handful.

4 Replies
Padawan

Re: Powerteacher Pro session timing out

Yes, I have been having this issue all year actually.  About 60% of the time, if I click to go to PowerTeacher Pro, I get "timed out" and have to log back in.... and it will happen multiple times in a row. Only about 40% of the time can I access my gradebook.

PowerSchool Champion
PowerSchool Champion

Re: Powerteacher Pro session timing out

So it's not the auto sign off after X minutes of inactivity. How quickly are they teachers being signed out of PTP? Do any of them also have an admin account?

 

Dan Morgan
Saint Mary's College High School
Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000
Padawan

Re: Powerteacher Pro session timing out

It happens when I log into Powerschool and then click the link to go to PowerTeacher Pro. It signs me out immediately.
- Sometimes it also does this just in regular PowerSchool... I will login fine but when I go to click on a class to take attendance, it will instantly sign out. It happens less often than when I try to access the PowerTeacher Pro, but still happens with some regularity.
- one thing I have noticed is that if I login to PowerSchool and then click around for a couple minutes and then go to gradebook, it will sometimes work better. But only sometimes.
- It occurs on both school and home networks.
- using Google Chrome.
- There are no other instances running
- When it times out/signs me out, it says my username is "undefined undefined."
- not admin account
-
Community Support Expert
Community Support Expert

Re: Powerteacher Pro session timing out

Hi @amandadexter 

 

I am sorry to hear that you are experiencing an issue with PowerTeacher Pro.

 

Thank you @jreal and @DanM3, for offering your assistance.

 

Since you have confirmed that you tried all the ways to troubleshoot, we recommend getting connected with the  Designated Support Contact within your school district who should be able to help you in creating a case with the PowerSchool Support team to get further assistance.  



Reshma
PowerSchool Community Support Expert

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