Is anyone else having this issue? Updated Java, cleared cache, cleared cookies, reset password, and tried different browsers. Can't find any information on how to fix this! It is not for all teachers just a handful.
Yes, I have been having this issue all year actually. About 60% of the time, if I click to go to PowerTeacher Pro, I get "timed out" and have to log back in.... and it will happen multiple times in a row. Only about 40% of the time can I access my gradebook.
So it's not the auto sign off after X minutes of inactivity. How quickly are they teachers being signed out of PTP? Do any of them also have an admin account?
I am sorry to hear that you are experiencing an issue with PowerTeacher Pro.
Since you have confirmed that you tried all the ways to troubleshoot, we recommend getting connected with the Designated Support Contact within your school district who should be able to help you in creating a case with the PowerSchool Support team to get further assistance.