PowerTeacher Pro issues since 21.11.1 upgrade

kdavis4535
PowerSchool Champion
PowerSchool Champion

PowerTeacher Pro issues since 21.11.1 upgrade

We are experiencing problems in PowerTeacher Pro. I'm not sure if it's related, but we upgraded to 21.11.1 over the weekend which coincided with our the termination of Quarter 2 and beginning of Quarter 3. 

Teachers are reporting that grades they entered for Quarter 2 before the weekend have disappeared. 
Teachers are reporting that they are unable to enter grades for Quarter two after the weekend.
Teachers are reporting that when trying to enter an assignment, standards are not attached. 

This is affecting most of our teachers in one school, but not all of them. I'm not aware of any changes made to courses or sections over the weekend. 

I've submitted a case to PowerSchool asking for urgent help, but we're on the 4th day waiting for help. Does anyone have a suggestion on where I might start looking for a solution?

ref case #06094944

4 Replies
NinaRi
Community Support Expert
Community Support Expert

Hi @kdavis4535,

 

Thank you for reaching out in the PowerSchool Community! We have reached out to the Support Engineers working on this case. They are actively investigating this issue to determine the root cause of the issue. 

 

They will follow up with you in the ticket when a resolution is reached or they need more information. 

 

Please let us know if you have any more questions. We will be more than happy to assist you!

 

 


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
snovoshelski
PowerSchool Champion
PowerSchool Champion

Yes, this happened in my district, as well. I had logged a case with support to let them know the workaround that was suggested to me in PS Community. I will share it with you now, and luckily it is a super easy fix.

 

On the Admin side of PowerSchool, open each standard and submit. Do not make any changes - just hit submit. For whatever reason, this will make the standards, grades, and assignments appear in PTPro again. Teachers verified this.

 

Good luck!

kdavis4535
PowerSchool Champion
PowerSchool Champion

Thank you! I missed this information in Community and PowerSchool didn't share it with me, but I'll save it for future use.  I appreciate your response. 

snovoshelski
PowerSchool Champion
PowerSchool Champion

My pleasure! This is the link in case you want to bookmark it. I also had display issues after upgrading and found the fix for that here, as well:

 

https://help.powerschool.com/t5/PowerSchool-SIS-Knowledge-Base/PowerSchool-SIS-User-interface-issues...