We have our Powerschool Balance Alert setup to notify parent when Student's Lunch Balance falls below $1.00 and when Student's Fee Balance goes above $0.00.
I have parent who is receiving notification and the current lunch balance is $13.00 and there fees are paid.
Has anyone run into this issue? I can't figure out why this parent would be receiving email when lunch balance is not below $1.00 and their fees are paid.
We recommend navigating to the Start page > choose School under setup > Under General > Click Balance Alert > Enter the information in the fields > Click Submit.
You can find more information about the same in the link here.
To assist you further, would you please provide us with a screenshot of your version of the page and how you have set up the Balance Alert?
I am not able to view the screenshots provided by you. Would you please provide us with a screenshot again of your PowerSchool version of the page and how you have set up the Balance Alert?