I need assistance with the feature that allows district admins to add others (Principals) so that they may see applicants under their schools.
I have try adding them under "users" then "administrators & analyst." Once I do that, the principal says they still don't have access or do not see the postings connected to their schools. This is especially an issue with new principals/APs. What can I do or is this something that can be done on my behalf?
Our sincere apologies for the delay in responding to your concern.
The candidate and admin accounts should be separated from each other to be able to view applicants. We recommend making sure that they are using two different email addresses for each account and that should solve the issue.