Hi @KevinLambDEDOE,
Thank you for posting in the Community!
There are two common reasons that the account is not syncing with Schoology. In order to work properly, first, the user must be enrolled in Professional learning.
If the user is enrolled properly, then we recommend reviewing the user credentials. If the credentials are missing or misaligned then the account will not link to the account on the Schoology.
Sowmya Karmel
PowerSchool Community Moderator
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