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VeraL

Parent Who Still Sees Prior School Year Data On The Mobile App

VeraL
PowerSchool Mentor
PowerSchool Mentor
‎11-18-2020 12:21 PM
‎11-18-2020 12:21 PM

Parent Who Still Sees Prior School Year Data On The Mobile App

I have a parent who has an iPhone. Her PowerSchool mobile app is still pointing to the 2019-2020 school year. She is not receiving any option to change school years. Everything is setup correctly in our PowerSchool SIS. Is there something wrong with the mobile app?


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2 Replies
DanM3
Elite
‎11-18-2020 10:05 PM
‎11-18-2020 10:05 PM

If it is just one parent, I would recommend they delete the app and reinstall. I run the mobile app on my phone and iPad to monitor a student in each grade level to make sure everything is working. It sounds like that parent's app is not refreshing.

 

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

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VeraL
PowerSchool Mentor
PowerSchool Mentor
‎11-19-2020 05:26 AM
In response to DanM3
‎11-19-2020 05:26 AM

Thank you so much. I will get the parent to try this. Have a great Thursday.


Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution. Thanks!

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