Overdue notifications

mbubulka
New Member

Overdue notifications

We have a family that is getting Overdue notifications from their child's current teacher, but from last school year when the student did not have that teacher.

Here is the screenshot the family sent.  You will notice that it is currently 2022, but the dates on the overdue assignments are from 2021 and some from early 2022.

How can this be happening?  We synch with Skyward for classes/students and all old classes have been archived.

image.png

2 Replies
KritiS
Community Support Expert
Community Support Expert

Hi @mbubulka

 

We see that you have been working with the PowerSchool Support Team through a case that has been escalated and recommend you to continue working with them for further assistance. In order to access the Schoology resources in the Community, you would need to log in to the Community using Schoology. You would need to follow the instructions mentioned in this article: Getting Started Guide for Schoology Learning Customers 



KritiS
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
mbubulka
New Member

Yes - sorry, I posted here before calling because the systems for support have changed since last year for Schoology.  Thank you