None of our administrators seem to have access to Powersource and the link to support cases looks to be missing from the community.
We are having the same issue, my tech guy is unable to get in to download the state update. How did you get to help.powerschool??
So this appears to be two separate but related issues:
Thank you for reaching out for assistance through the Community! I will follow up with you through a direct message to further discuss your access.