No longer have access to Powersource or cases

[KeithB3]

None of our administrators seem to have access to Powersource and the link to support cases looks to be missing from the community.

[GloriaO]

Same here. I went to help.powerschool.com and was able to log in there. I think they have moved everything over. Gloria

[JohnnaD]

Gloria,

We are having the same issue, my tech guy is unable to get in to download the state update.  How did you get to help.powerschool??

Thanks

[DonaL]

I went to reply to a ticket from last week and it says I don't have access?

[CherylS8]

So this appears to be two separate but related issues:

My access to PowerSource, which has always been through my school email address, seems to no longer work.  I got a message about my email address not being valid or associated with an account or whatever.

For the Service desk/chat support,  I reactivated (as instructed by DPI when the email came out) a different login for PowerSchool Community.  I can log in to PowerSchool Community with that "username" login, but it says that I don't have access to the chat/service portal.

[jacquenewsom]

I am having the same issue.

No access to support, forum or anything...

[PS_AM1]

Hi @jacquenewsom,

Thank you for reaching out for assistance through the Community!  I will follow up with you through a direct message to further discuss your access.

[bcassid]

I'm having the same problem. Can't login to Powersource and can't see cases on the new site.

[bcassid]

Also, the page to submit a new case in the Case Portal is blank.

[fmarques]

Same here. I have no access to powersouce!