No access to the chat portal

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ngonzalez
Recruit

No access to the chat portal

 
2 Replies
ngonzalez
Recruit

Re: No access to the chat portal

I have contacted support via phone to start a new case.  I was told that I would receive a response or follow up here but I don't have access.  This is the 2nd time I've reported no access. Please assist.

 

Thanks,

Nisha Gonzalez

Community Moderator jamiem7
Community Moderator

Re: No access to the chat portal

Thank you for posting in the Community!


There are different pages in the Community that are accessible by users in the Community. Some pages are open to all Community Members while other forums are restricted to certain roles within a district.

The access to create a case with PowerSchool Support is available to Designated Support Contacts.

If you are not a Designated Support Contact, I recommend reaching out to a Designated Support Contact in the district to request assistance with any PowerSchool product. You can also email businessoperations@powerschool.com and PowerSchool will work with the current Designated Support Contacts within your school district to request the Designated Support Contact role is added to your PowerSchool account on your behalf.



Jamie H.
PowerSchool Community Moderator
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