Hi @dkolb,
This error occurs when there are multiple accounts on the same username that are active. Usernames should be unique throughout all of the TalentEd platforms. If these accounts are of the same user, then we should be able to assist further in linking them to one email address. Using a different username should also fix this issue. However, we see that you have already reached out to the Unified Talent Support team who assisted you further in fixing this for you. Please let us know if you are still having any issues.
Reshma
PowerSchool Community Support Expert
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