New User - Unable to to View Training Videos

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Journeyman

New User - Unable to to View Training Videos

Hello,

 

I am a new PowerSchool user and would like to be able to view the training videos.  Please advise me as to how I should proceed.

5 Replies
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Community Support Expert
Community Support Expert

Re: New User - Unable to to View Training Videos

Hi @caperss,

 

Thank you for reaching out to us in PowerSchool Community.

 

To assist you further, would you please provide the link or more details of the training video you would like to watch?


Reshma
PowerSchool Community Support Expert
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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
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Journeyman

Re: New User - Unable to to View Training Videos

I receive the following message:

 

caperss_0-1602522276606.jpeg

 

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Journeyman

Re: New User - Unable to to View Training Videos

I should have stated that I do not have access to any training videos, based on the message I am receiving.

caperss_0-1602522593214.jpeg

 

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Community Support Expert
Community Support Expert

Re: New User - Unable to to View Training Videos

Hi @caperss,

 

Thank you for providing further details.

 

Community is an engaging and interesting public forum where a wide variety of resources such as individual product forums, knowledge-base articles, product updates, training videos, and many more are available for all the members. Although, a few resources are available only to members with user-roles. The Designated Support Contact role within the district is the highest user-role offered by Community. 

 

If you are unable to access any resource in the Community, the resource might be limited to user-roles.  I recommend reaching out to the PowerSchool Designated Support Contact within your district, to add the required role to your PowerSchool account to access the resources. They can help you to connect with the Support Team and follow up with the sync process for further assistance.

 

You can also reach out to the PowerSchool Team at businessoperations@powerschool.com to work with the Designated Support Contacts within your district to request the required role is added to your PowerSchool account on your behalf.  

 


Reshma
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
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Journeyman

Re: New User - Unable to to View Training Videos

Thank you.