Message that I don't have access to PowerSchool SIS Office Hours

[rweaver]

I attended a SIS office hours webinar today, and when I tried to access the recording from an email sent to me, it said that I do not have access to view the recording. Then, when I tried to access the chat feature for help, I received a message saying I didn't have access to that either. 

[SowmyaN]

Hi @rweaver 

Thank you for reaching out for assistance through PowerSchool Community!

Some resources are publicly accessible on PowerSchool Community while others are available to specific roles in a district such as the role of a Designated Support Contact or users with a PowerSource account.

If you are unable to access a resource it is likely that the resource is only accessible by Designated Support Contacts of a district or by users with a PowerSource account.  In case you feel that you should have access to certain resources, I recommend reaching out to a Designated Support Contact of your district to request the access to be added to your account.

You can also send an email at businessoperations@powerschool.com and PowerSchool will work with the current Designated Support Contacts within your school district to request the access be added to your account.

[dmgreany]

I also had the same situation. I've requested access through Powerschool, as I'm the administrator for the account. 

Please contact me to get this updated. 

[BishalG]

Hi @dmgreany,

I have reached out to you via a Private Message to discuss your access to resources in the community.

You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar. You should see number one with a dark red circle on the envelope when a new message appears.