Lost rights to create and manage tickets

[jkitchens]

Good Morning,

I am currently the PowerSchools/TalentEd Manager for Escambia County School District. For some reason, I have lost the capabilities of putting in and managing our tickets. I am a Super User and still have full access. At this time, I have tickets that need to be placed in order to supply the timely management of our employee's issues with their Evaluations. The last time I was told to add myself, but that created major issues. 

Can I please get assistance with having my rights restored?

Thank you, 

[Reshma]

Hi @jkitchens,

Thank you for reaching out to PowerSchool Community regarding your access issue.  I will reach out to you through the case that has been created in resolving this issue and provide further details since we would like to protect the privacy of our members in the PowerSchool Community.