Lost Access to PowerSchool Community Admin

[mvalley]

I have lost access to PowerSchool Community Admin.  How do I regain access?

[HollieC]

I have the same problem. 

[HollieC]

I think I have figured this out.  You must go and login directly to the Powerschool Community. (not by following a link) and click stay logged in.  Then when you are "transferred" to the site by following a link, it sees you as not logged in that situation.  Now that I clicked stay logged in, I think my problem is corrected.

[KatriceB]

I am having the same issue.

[SowmyaN]

Hi @mvalley @KatriceB 

To assist further, would you please share the link/URL of the resource that you are trying to access? 

[KatriceB]

https://help.powerschool.com/t5/Create-a-New-Case/ct-p/Create-a-New-Case

[SowmyaN]

Hello @KatriceB 

Thank you for sharing the link to the resource!

In Community, some resources are publicly accessible while others are available to specific roles such as Designated Support Contacts.

If you are unable to access a resource it is likely that the resource is only accessible by Designated Support Contacts of a district. In case you feel that you should have access to certain resources, I recommend reaching out to a Designated Support Contact of your district to request the access to be added to your account.

You can also send an email at businessoperations@powerschool.com and PowerSchool will work with the current Designated Support Contacts within your school district to request the access be added to your account.

For further information, please refer to our guide to Getting Started on PowerSchool Community for Designated Support Contacts (Technical Contacts).

[KatriceB]

I am the designated support person. I previously had access to the help portal and it is now not available. 

[MuskanS]

Hi! @KatriceB 

Thank you for sharing the link to the resource that you were trying to access in the PowerSchool Community!

To assist you further, I have reached out to you through a case to review your access to the Community resources.